Privacy Policy

• Information and contact details, such as name, title, email and phone
• Financial and transactional information, information about payments from you or to you, from products or services you have received from us.
• Usage information and technical data about how you use our website, including browsing data.
• Marketing and communication data.

We collect this information when you use the contact form on our site or when you contact us by phone or in an office visit. Without your approval, we do not transfer information about the use of the website, or any of your other personal information, to third parties.

We do not collect specific information and data about you (for example your race or ethnicity, religious or philosophical beliefs, political opinions or information or information about your health).

How we collect and use your information

We use different methods to collect data about you:

• When you provide them, for example by contacting us.
• Direct communication. You may give us personal information when you communicate with us, by mail, telephone, email or otherwise.
• When you use our website, we may automatically collect technical data about your technical equipment and your browsing. We collect this data through cookies, server logs and other similar technologies. We may also use third party services such as those provided by Google.

How we share and disclose your personal data.

We may share your personal data with third parties where we are required to do so by law, where it is necessary to provide our services to you, or where we otherwise have a legitimate reason to do so.

We may provide your personal data, for the reasons we mentioned, to the following:

* To the partners who provide us with technical support (IT & web), management services including data analysis.

We do not allow third party providers to use your data for their own purposes, and we only allow them to use your data for specific purposes with our instructions. In cases where these third party providers also collect personal information and data (for example banks), then they are also obliged to obey the relevant legislation on personal data.

Information and data we collect and why we use it.

We describe below the ways in which we may use your personal data for which we have a legal basis. We have also identified our legitimate interests where appropriate.

Your personal data may be processed for more than one lawful reason, depending on the specific reason we need your data. Please contact us if you need details of why we need your data.

When you visit our website

Web server file information We use a third party service to host our website, top.host. You can find their privacy policy here: https://top.host/el/privacy-policy.htm , their privacy notice: https://top.host/el/privacy-notice and here their terms of use: https: //top.host/el/terms-and-conditions.htm

Lawful reason for collection and processing:

Our General Data Protection Regulation legitimate interests

Our legitimate interests:

We and our provider have legitimate interests in being able to provide network and information security when processing your data.

Using the contact form on our website

• Your name
• Contact details (address, email, phone)
• Other possible data that you will provide us when you fill out the form.

Lawful reason for collection and processing:

Our General Data Protection Regulation legitimate interests

Our legitimate interests:

To respond to possible questions or requests submitted by you and to keep a record of our communication.

Reason they are necessary:

In cases of communication about our service or to provide you with information about our services at your request, we will need your information.

Contact by phone or fax

• Phone
• Any information you provide to us during our communication.

Lawful reason for collection and processing:

Our General Data Protection Regulation legitimate interests

Our legitimate interests:

To respond to possible questions or requests submitted by you and to keep a record of our communication.

Reason they are necessary:

In cases of communication about our service or to provide you with information about our services at your request, we will need your information.

Contact via our email

• Email address
• Any other information you provide, such as your name, phone number and any other information contained in the email signature.

Lawful reason for collection and processing:

Our General Data Protection Regulation legitimate interests

Our legitimate interests:

To respond to possible questions or requests submitted by you and to keep a record of our communication.

Reason they are necessary:

In cases of communication about our service or to provide you with information about our services at your request, we will need your information.

We only use your data when permitted by law. The most common uses are the following:

• For administrative and business purposes to perform the contract of the services we offer
• When we have your consent.
• Where they are necessary for our legitimate interests (or those of third parties) and your rights do not override those interests
• When we have to comply with legal obligations

International data transfers

Some of our third-party providers, such as Google Analytics or Google maps, may be located outside the EU, so data may be processed by transfer outside the EU.

When your data is transferred outside the EU, we ensure that a similar level of protection is provided by ensuring at least one of the following safeguards:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of personal data protection by the European Commission.
• Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal data shared between Europe and the US

Please contact us if you need more information about the methods we use when we transfer data outside the EU.

Cookies

Our website uses cookies to distinguish you from other users of the website. Cookies are small data files sent by a browser to record information about users. This information may include how you use our website, data about your computer such as your IP address and browser type, demographic data and whether you came to our website via a link on another website, the URL of the website with the link . If you are a registered user, they may also include your name and email address.

We use cookies for a number of reasons which may include:

• To recognize frequent users.
• Be able to navigate our website more easily.
• To monitor the use you make of our website so that we can develop the website better, according to your needs.

You can reject any or all of the cookies we use at any time. But this means that you may not be able to use our website or some of its functions. For more information about cookies, see: www.allaboutcookies.org.

We may use Google Analytics to help us learn who visits our website and Google Maps to display maps. Google may transfer data to third countries where required by law or in cases where the data is processed on Google's behalf. You can refuse the use of these cookies through the browser settings, but please note that doing so will make you lose the ability to use our website.

How long do we keep your data?

Retention period

We will keep your personal data for as long as is necessary to fulfill the purposes for which we collected it, including to satisfy any legal or accounting purposes.

Contact and applications:

We will keep your information whether you have contacted us by email, contact form or telephone until we have answered or resolved your inquiry and for 12 months after that point.

Server log information:

We will keep this information for 12 months.

In some cases you can ask us to delete your data.

How we protect your personal data

We have taken technical and organizational security measures to protect your personal data from destruction, access by third parties, alteration or illegal use.

• Limiting the sharing and provision of access to your information to the minimum possible extent, taking into account all appropriate confidentiality restrictions.
• Using secure servers to store your information
• Before access to your information is granted, verification of the identity of any person requiring access is required.

We also have procedures in place to deal with any potential breach of data security and will notify you and the necessary authorities of a potential breach where required by law.

Your data protection rights

In some cases, subject to certain limitations on certain rights, you have the following rights under data protection law in relation to your personal data. These include the right to:

• Request access to your data
• Request correction or deletion of your data
• Object to the processing of your personal data
• Request limited processing of your data
• Request transfer of your data
• Withdraw your consent to the use of your data

To exercise any of your rights above, please contact us.

We may need to ask you for certain information to confirm your identity and give you access to your personal data. This is a security measure so that your data is not leaked to unauthorized people. We may also contact you and ask for additional information to speed up the process.

We try to respond to all requests within one month. In some cases it may take more than a month if it is a complicated case or if you have made multiple applications. In these cases we will contact you and keep you informed.

Changes to the Privacy Policy.

We reserve the right to update our Policy at any time and in minor changes to provide a new Privacy Policy. In case of major changes or if we intend to use your data in a different way, we will inform you by email or by a notice on our website.